bad99 Privacy Policy

1. Introduction & Scope of Policy

bad99 is a safe and reliable online gaming platform operated for players in Bangladesh. Using our platform requires providing certain personal information. In this Privacy Policy we clearly describe what information is collected, why it is collected, how it is stored and protected, and under what circumstances it may be shared with third parties.

This policy applies to the bad99 website, mobile application, and all related digital services. Our services are for people aged 21 or older only. No information is collected from minors, and if any minor attempts to register on our platform, that account will be closed immediately.

This policy may change from time to time. For any significant changes we will post a notice on the website and notify registered users by email. Continued use of the service after changes will be taken to mean that you have agreed to the updated policy.

2. What Information Is Collected

bad99 collects the following types of information:

2.1 Information You Provide Directly

When you create an account on our platform or use our services, you voluntarily provide certain information. This includes:

• Full name and date of birth for age verification
• Email address and mobile number
• Password (stored in encrypted form — we can never read it in plain text)
• Financial transaction details — bKash, Nagad, or Rocket number
• Documents required for identity verification (National ID card or passport)
• Information provided during support interactions

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Data collected from cookies and similar tracking technologies
• Session duration and page visit history
• Gaming activity and transaction logs

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as identity verification services, fraud prevention systems, and payment processing partners. This information is used solely to ensure security.

3. Purpose of Using Information

bad99 uses collected information for the purposes listed below:

• Account management: Creating, verifying, and maintaining your account.
• Age verification: Confirming that the person using the service is aged 21 or older.
• Payment processing: Completing deposits and withdrawals securely via bKash, Nagad, and Rocket.
• Customer support: Resolving your issues and answering your questions.
• Fraud prevention: Ensuring the security of accounts and transactions.
• Responsible gaming: Monitoring gaming habits to identify possible problem behaviour and provide support.
• Service improvement: Analysing user experience to further improve the platform.
• Legal obligations: Complying with applicable laws and regulations.

4. Data Storage & Security

bad99 is committed to keeping your personal information secure. We apply industry-standard security measures:

4.1 Technical Security Measures

• SSL/TLS encryption: All data transfers take place through encrypted channels.
• Database encryption: Stored sensitive information is kept in encrypted form.
• Firewall & intrusion detection: Active measures to prevent unauthorised access.
• Regular security audits: Periodic audits to identify system vulnerabilities.
• Two-factor authentication: An additional security layer for login and important transactions.

4.2 Administrative Security

Only authorised staff can access personal information, and that access is limited based on job requirements. All staff are trained on the privacy policy and are bound by confidentiality agreements.

4.3 Data Retention Period

Your information is stored while your account is active. Even after an account is closed, certain information may be retained for a defined period for legal requirements and fraud prevention purposes.

5. Data Sharing & Third Parties

bad99 does not sell or rent your personal information. Information may be shared with third parties only in the limited circumstances listed below:

5.1 Service Providers

Certain trusted service providers assist us in operating our services — such as payment processing (bKash, Nagad, Rocket), identity verification, technical infrastructure, and fraud prevention services. All these providers process data only in accordance with our instructions and under strict confidentiality agreements.

5.2 Legal Obligations

Where we are legally required to comply with a court order, government directive, or applicable law, information may be provided to the relevant authority. In such cases we will attempt to notify you where possible.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred as part of the assets. In such circumstances the new entity will be required to follow this Privacy Policy.

6. Cookie Policy

The bad99 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Types of Cookies

• Essential cookies: Required to maintain login status and deliver core services.
• Functionality cookies: To remember your preferences and settings.
• Analytical cookies: To understand how the platform is used — this data is processed anonymously.
• Security cookies: To detect and prevent fraudulent activity.

You can control cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

7. Your Rights

As a bad99 user, you have the following rights over your own information:

7.1 Right to Access Information

You may ask us at any time what information we hold about you. We will respond within a reasonable time after receiving your request.

7.2 Right to Correct Information

If there is an error in your information, you may request a correction. This can be done through account settings or by contacting the support team.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may object at any time to marketing communications and request that we stop sending you that type of communication in future.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is processed, contact us directly. We take every complaint seriously and work to resolve it.

8. International Data Transfers

bad99 may use servers located in different countries to operate its technical infrastructure. For any international data transfer we ensure that adequate protection measures are in place at the destination and that data is transferred in encrypted form.

9. Protection of Children & Minors

bad99's services are intended entirely for adults — only people aged 21 or older may create an account. We do not intentionally collect any personal information from minors. An age verification process is carried out at registration.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the collected information.

10. Responsible Gaming & Use of Data

bad99 gives responsible gaming the highest priority. By analysing your gaming activity data we can identify potentially problematic behaviour and provide the necessary support. This information is not used for any commercial purpose.

Self-exclusion is arranged at the user's request or where mandatory. To learn more, please read our Responsible Gaming page.

11. Links & Third-Party Platforms

We are not responsible for the privacy policies of third-party websites or services linked from the bad99 platform. Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers have their own privacy policies. We recommend reading their individual policies before using those services.

12. Policy Changes

This Privacy Policy may be revised from time to time due to business changes, technological developments, or legal requirements. For any significant changes we will:

• Post a notice on the website homepage
• Notify registered users by email
• Note the date of the change on this page

Continued use of the service after changes will mean that you have agreed to the updated policy.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us. The bad99 customer support team is available 24/7 and provides assistance in both Bengali and English.